FAQs

  1. What is Physical Therapy? Physical Therapy (PT) is the assessment of your function and movement. Treatment is geared towards reducing your pain, regaining your strength and range of motion, improving your balance and coordination AND helping you say I CAN again. If you are saying “I CAN’T do that” because of an injury, surgery, work or auto accident, chronic pain or just too many birthdays, physical therapy can help assess these issues and devise a specific treatment plan of care to effectively improve your function and give you the tools to continue and maintain your progress on your own.
  2. What is a plan of care and why is it important to follow it? A plan of care is a specific, prescribed treatment plan for each individual patient. Depending on your diagnosis and prognosis, your plan of care consists of what will be done to treat you and how long it will take. It is very important to follow this prescribed plan of care to gain the best results.
  1. Do I need a Doctor’s referral to go to Physical Therapy? In most cases, NO. In the state of Idaho we have what is called Direct Access or Self Referral. Now that physical therapists have a doctorate degree, they have the ability to perform differential diagnosis and decipher if physical therapy is right for you or if you need to be referred to a specialist. Some insurances require either you to see your PCP/GP or for them to sign your I CAN PT plan of care. Contact I CAN PT today and we’ll check your benefits and find out how to get you started.
  1. What is Direct Access? You can go to any physical therapist you want to see with or without a physician’s referral and insurance will pay. Some insurances require either you to see your PCP/GP or for them to sign your I CAN PT plan of care. Contact I CAN PT today and we’ll check your benefits and find out how to get you started.
  1. How do I know if my insurance will pay for Physical Therapy? You are responsible for knowing your insurance benefits, but if you have questions or concerns please contact I CAN PT-Doctors of Physical Therapy today and our friendly front office manager would be happy to verify your insurance and determine what your physical therapy benefits are. Please note that a quote of benefits and/or authorization does not guarantee payment or verify eligibility. Payment of services are subject to all terms, conditions, limitations, and exclusions of your insurance contract  at the time of service(s).
  1. What can I expect my first visit? You will be greeted with a friendly smile to help you feel welcome and comfortable. You will have some paperwork to fill out, but our friendly front office managers will help you step by step. You will be given a tour of our clinic so you know what to expect. You will then be escorted into a private evaluation room where you will undergo an extensive/comprehensive evaluation by one of our I CAN PT Doctors of Physical Therapy. You will discuss your diagnosis, prognosis and treatment along with your plan of care. A patient specific written home exercise program consisting of 1-2 exercises will be given. You will then schedule your appointments with our I CAN PT front office manager and provide any payment, if applicable.
  1. Will Physical Therapy be painful? Sometimes. However, “No Pain, No Gain” is NOT our motto. We have pain for a reason, however, your I CAN PT Doctor of Physical Therapy will discuss the difference between damaging pain and recovery pain. Please always let your I CAN PT therapist know if and how much pain you are in. We have several modalities to help reduce pain.
  1. How long will I need Physical Therapy? It depends on your diagnosis and your consistency with your home exercise program and adherence to your physical therapy plan of care. The more consistent you are, the less time it will take. On average, most I CAN PT physical therapy episodes of care are between 8-12 visits.
  1. What can I expect when I finish with Physical Therapy? You will undergo a re-evaluation and discuss with your I CAN PT Doctor of Physical Therapy your progress towards yours goals and function. You will then be given a comprehensive home exercise program to continue your progress and help maintain your current status. You will then be asked to fill out your I CAN Story to tell us what you CAN do now that you are done with physical therapy. This not only helps you quantify your progress, but helps our future patients be inspired by your success.
  1. What age group do you see? All age groups. From 3 years old to 103 years young.
  1. Can I bring my children? Yes. We have children’s movies and coloring books to help entertain. We do ask that bringing your children will not deter or distract you or any of our other patients from participating in physical therapy at I CAN PT.
  1. Can I bring a supporting friend or family member to accompany me to my appointments? Yes. We want you to feel comfortable at all times and love to meet your family and friends. We do ask that it won’t deter or distract you or any of our other patients from participating in physical therapy at I CAN PT.
  1. What kind of atmosphere can I expect? I CAN PT strives to be professional but fun. We know that physical therapy is work and sometimes it hurts, but we try to make it as fun as we can with conversation, laughter, raffles and sometimes some a little silliness.
  1. What types of equipment will be used? I CAN PT have professional grade functional trainers and weight systems, treadmill, recumbent bike, elliptical and countless other tools and exercise equipment to help you say I CAN again.
  1. How many physical therapists are at this location? One, Dr. Heather Henderson. You will experience hands on treatment by a licensed Doctor of Physical Therapy and receive one-on-one care most of the time. I CAN PT is growing and we will be bringing on support staff and other licenses soon.
  1. What are your hours? Monday-Friday 9am-6pm
  1. What do I do if I have special needs/disabilities? Please let us know of these and we will do everything we can do to accommodate.
  1. Who do I contact for parking complaints? Taylor, our parking lot supervisor.
  1. What should I wear to my appointments? Loose fitting clothes and comfortable shoes. Your I CAN PT Doctor of Physical Therapy will let you know if you need to wear anything more specific depending on your diagnosis and treatment plan of care.
  1. Do I need to bring a water bottle? No. We have bottled water available to all of our patients, as well as coffee, tea, hot cocoa and snacks.
  1. What if I don’t have insurance? We have a self-pay system. Please contact I CAN PT and our friendly front office manager can discuss it in more detail. Amount per visit depends on how long you are seen each visit and what treatment is administered.
  1. What do I do if I need to cancel/reschedule my appointment? Please know that your appointment is usually blocking out 1 hour and most are one-one-one. If you cancel, no-show, reschedule this hurts not only you as you won’t be seen and treated, but it hurts another patient that could have been scheduled in your spot and also your Doctor of Physical Therapy as there is now a hole in the schedule. If you cannot avoid cancelling, then I CAN PT asks that you do so at least 24 hours in advance to allow us to try and fill that spot. Any cancel, no-show, reschedule made during the week of your appointment will be marked as a cancel. Each patient is allotted 3 cancels prior to being placed on a call list which allows you to call in the day of if you are available and we will schedule you if there is an opening. If you do not cancel, no-show, or reschedule prior to 24 hours of your scheduled appointment, then a $25 cancellation fee will be charged and will need to be paid prior to being seen again.
  1. What are my options if I feel uncomfortable during my appointment? Please let either your I CAN PT Doctor of Physical Therapy or the front office manager know of any concerns you might have. We will do everything we can to accommodate you and make you feel more comfortable.
  1. Do I need to pay my copayment/co-insurance every visit? Yes. Insurance companies set up deductibles/copays/coinsurances for their clients based on the insurance plan that you choose. We have contracts with each insurance company and in order to receive payment from the insurance company, your portion needs to be received. We do everything we can to ensure that you will be paying the most accurate amount.
  1. What happens if I don’t pay my bill? You will be given and/or sent 3 invoices and if not paid or a payment arrangement is not made, then your bill will be sent to collections.
  1. How long will my appointments last? On average, about an hour.